JK
Johann K
1 reviews | Active since Dec 2019
13 Dec 2019, 09:47
Deduction unauthorised
Capfin was supposed to deduct their payment when my salary was in. Instead, they deducted while no funds were available. This is now the second time. I am done with them now. Do NOT believe them when they say that they will deduct when funds are available. Because of them, my bank credit rating is affected.
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Replies (2)0
Replies (2)
Capfin's replyOfficial
13 Dec 2019, 10:02Good day Johann Kirsten
Thank you for contacting us with your feedback and alerting us to your frustration regarding the debit order taken on your account.
We would like apologise for any inconvenience caused by this. We will investigate the matter and our office will be in contact with you.
Kind Regards
Customer Services
Thank you for contacting us with your feedback and alerting us to your frustration regarding the debit order taken on your account.
We would like apologise for any inconvenience caused by this. We will investigate the matter and our office will be in contact with you.
Kind Regards
Customer Services
Best regards,
Capfin's reply13 Dec 2019, 10:02
Official
Good day Johann Kirsten
Thank you for contacting us with your feedback and alerting us to your frustration regarding the debit order taken on your account.
We would like apologise for any inconvenience caused by this. We will investigate the matter and our office will be in contact with you.
Kind Regards
Customer Services
Thank you for contacting us with your feedback and alerting us to your frustration regarding the debit order taken on your account.
We would like apologise for any inconvenience caused by this. We will investigate the matter and our office will be in contact with you.
Kind Regards
Customer Services
Best regards,
Capfin's replyOfficial
19 Dec 2019, 14:51Good day Johann Kirsten
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards
Customer Services
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards
Customer Services
Best regards,
Capfin's reply19 Dec 2019, 14:51
Official
Good day Johann Kirsten
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards
Customer Services
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards
Customer Services
Best regards,