NM
Nthabiseng M
1 reviews | Active since Aug 2025
26 Sept 2025, 17:14
Debited before stated payment date
It my first time taking a loan with Capfin, I was debited before due date and occurred unsuccessful charges. When my salary came it minus the unsuccessful charges. Can I please get a refund of my bank charges.
I have been going through hello Peter I see the same concerned raised , capfin seems to not really care fixing this error.
I need my bank charges back please, every cent matters. We live in tough times so I need my money back.
Helpful (0)
Replies (2)0
Replies (2)
Capfin's replyOfficial
27 Sept 2025, 08:01Good day
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply27 Sept 2025, 08:01
Official
Good day
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Best regards,
Capfin's replyOfficial
30 Sept 2025, 16:48Good day
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00 Kind regards
Capfin Customer Services
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00 Kind regards
Capfin Customer Services
Best regards,
Capfin's reply30 Sept 2025, 16:48
Official
Good day
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00 Kind regards
Capfin Customer Services
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00 Kind regards
Capfin Customer Services
Best regards,