LJ
Leanne J

1 reviews | Active since Sept 2016

18 Sept 2016, 11:25

Debit order deducted 6 days before due date

<p>My debit order is due every month on the 25th unless it falls on a public holiday or weekend, then it is due the DAY before. Capfin has just debited my account on the 18th/ 17th. It is 6 days til payday and I now have no funds available. How is it legal to deduct now? I have no arrears. Why was this done?</p>

0
Replies (2)
Capfin
Capfin's reply19 Sept 2016, 08:09
Official

Hello leejstar1

We appreciate that you took the time to bring this matter to our attention.


We will investigate your query swiftly and one of our team members will contact you as soon as possible.

Kind regards,

Customer Service

Capfin
Capfin's reply03 Oct 2016, 12:24
Official

Hello leejstar1

We have investigated your query and are happy to advise that the matter has been resolved.


Feel free to call us on *** or email *** for any further assistance.

Kind regards,

Customer Service