Debit order - Contract break = Bank fees!!!
<p>Capfin debited my bank account on 22 July taking money obtained for medical expenses reserved. I went into my bank and revered the transaction. They phoned me this week to inform me, its bad to have my account in arrears and this could cause arrears interest on my account. I explained to them that my pay date was only on 25 and this is confirmed as per contract. So yesterday they debited my account again (as this was arranged) but at MY BANK TRANSACTION FEES! How is this fair in any way? Fee to deduct the first time, fee to reverse, fee to debit my account again.</p>
Hello Ms Janet Sowerby
Thank you for contacting us with your feedback and alerting us to your frustration regarding the debit order taken on your account.
We would like apologise for any inconvenience caused by this. We will investigate the matter and our office will be in contact with you.
Kind regards,
Customer Service
Hello Ms Janet Sowerby
Thank you for contacting us with your feedback and alerting us to your frustration regarding the debit order taken on your account.
We would like apologise for any inconvenience caused by this. We will investigate the matter and our office will be in contact with you.
Kind regards,
Customer Service
Hello Ms Janet Sowerby
Your query has been investigated and we have been in contact with you. We are very pleased to advise that a satisfactory resolution has been reached.
For any further assistance please call us on ********** or email ********** .
Kind regards,
Customer Service
Hello Ms Janet Sowerby
Your query has been investigated and we have been in contact with you. We are very pleased to advise that a satisfactory resolution has been reached.
For any further assistance please call us on ********** or email ********** .
Kind regards,
Customer Service