DEBICHECK MANDATE MESS UP

poor service from capfin where the debi check mandates are conserned, inconsistency by call centre staff, i called after doing an online application stage /step 3 is the debi check approval been battling over a day to sort it , when asked im told my bank capitec will send the mandate, i call capitec they inform me CAPFIN must send them the mandate. Also been told that the loan is only approved once the mandate is accepted and the mandate cannot be sent by CAPFIN the bank must send it ... BACK AND FORTH with a mandate issue yet i received a notification that the mandate had expired . POOR service with regards to the mandate i needed the money on the 31st was told at 8.47am on the 31 August loan approved mandate to follow in a few minutes than than funds will be in account same day... NO CLEAR COMMUNICATION