Debicheck mandate issue

Debicheck mandate issue.

I app**** for a capfin loan on Monday 19 January 2026. Did not get a Debicheck to approve called on Tuesday to ask and they told me it was sent the problem is with my bank. I called my bank the same day and they said they have not received any mandate from Capfin. Wednesday I called they told me there was an error with the mandate and the matter was escalated and the supervisor was also alerted. They said an agent will be in contact with me. On Thursday still nothing I then emailed and they responses was that the mandate will be automatically triggered and accepted by my bank then I will only get a sms. I then called the agent and the agent said this will take 7 days . Oh my word I just wanted to cancel there and then. It's Friday 23 January 2026 still nothing. I am never using capfin and not recommending it at all