Customer Value

So after reading the all the negative reviews of Capfin on this forum today I must say the general overview is correct. The affiliated parties like the one that recommended me Sanlam, am sad to say to you that what is promised as per se in their website is not true with Capfin. Lets start with the contact centre, hmmm they really don't value their customers or new business. They talk to you aggressively like why did you call them in first place and you like a nuisance to them. But what puzzles me is at the end of the day we are providing employment for them. I guess more training must be done. The bank mandate has been approved by myself and the bank and thus I ask why does the loan take long to be paid out at a client. You have values and obligations to transfer to what the client requested. Please stick to that or stop offering loans to personnel. We are clients and deserve top priority treatment. Thanks....