Customer Service help desk very unhelpful and uninformed!

Hello<br> I've been a loyal customer for over a year with Capfin, and until recently I've been a very satisfied customer at that!<br> In August 2015 I sent through my latest pay slip so that my details can be updated, but then the struggle began. Last month November I was refused a loan because my salary details has not been updated,they could not find it. Then a day later I received a message that my application was unsuccessful and when I phoned customer service they explained that I need to wait till after I pay in December.<br> Monday 21 December I again started phoning into customer service to apply for a loan, then found out my salary was still not updated. I went into Pep and sent my latest pay slip and since Monday its been 3long days waiting and phoning in and speaking to consultants and a supervisor called Imraan who said everything is in order and my pay slip was received and that I should expect a call but until now ,Wednesday 23rd December 18hr00 I have not received a call back or any indication as to what the hold up could be. I refuse to buy any more airtime to phone in as I already bought R120vodacom in total.<br> Capfin why has your service dropped so tremendously?<br> Is it possible