SM
Simon M

1 reviews | Active since Dec 2020

11 Apr 2024, 16:58

******* Credit provider

I have taken out a loan with Capfin and Credit life insurance with Abacus,after 2 months I got retrenched from work.I was told that the insurance does not cover outstanding debt because I have only been paying for 2 months,I have claimed my Provident fund since and still waiting to be paid so I can settle these *******,only to find that my debt has since been sold to Nimble debt collectors.I have a 12 month loan with Capfin,which I know I have not paid yet due to financial reasons,which I explained to them.No I am sitting with another R 6000 on top of the original debt.Capfin is a utter disgrace,never should anyone deal with this ******* company.All.pathetic to even assume these would take people's situation into account.Never again.Government should change the law where another business is band from buying your debt,then put massive mark upside on your balance.******* white collar

0
Replies (3)
Capfin
Capfin's reply11 Apr 2024, 16:59
Official
Good day 

Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter. Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly. Sincerely Capfin Customer Services

Best regards,

SM
Simon M's update11 Apr 2024, 17:20
Reviewer Update
Really not interested in what u Capfin has to say,I will pay my debt,even if it's last thing I do but Capfin,Abacus can go fly
Capfin
Capfin's reply17 Apr 2024, 10:20
Official
Good day

Thank you for allowing us the opportunity to resolve your query. 

For further assistance, please call us on *** or email ***.

Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00 
* Saturday and Public Holidays 08:00 – 13:00 

Kind regards Capfin Customer Services

Best regards,