credit profile not updated

I had a loan with Capfin which I settled in August 2015 through Nedbank. I have a settlement letter and e-mails from them stating that the loan was settled and paid up by Nedbank. My problem is I recently find out when I check my credit profile on itc on the 9th October 2015 that I am still listed as I owe them and my profile is not updated. I tried calling them but nothing has been done and their legal department has not contact with me about updating my profile. I am really frustrated with them for not updating that I paid them.