NV
Nicolette V
1 reviews | Active since Sept 2024
03 Oct 2024, 09:51
Credit life insurance not activated at Capfin
After months of batteling with Capfin and writting them emails i still do not have a work or any income they just do not understand. Now they send me an email to say: ood day Ms Vry
Thank you for your enquiry.
Note that credit life insurance was presented to you during the application process; however, you did not select it.
How will i not selected it? None of the consultants gave me a call about the credit life insurance. Were they not suppose to call me back?
Please make sure of those of you that have a loan with cafin if you have the Credit life insurance if not ask for that because they will not call you.
Helpful (0)
Replies (2)0
Replies (2)
Capfin's replyOfficial
03 Oct 2024, 10:17Good day
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
SincerelyCapfin Customer Services
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
SincerelyCapfin Customer Services
Capfin's reply03 Oct 2024, 10:17
Official
Good day
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
SincerelyCapfin Customer Services
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
SincerelyCapfin Customer Services
NV
Nicolette V's updateReviewer Update
04 Oct 2024, 10:20Good morning
Please see your email below i really do not understand what to believe the one says that and the other email says that?
From: *** <***>
Sent: Tuesday, 07 May 2024 10:34
To:
Subject: Enquiry-Vry
Good day Ms Vry
Thank you for your email.
We acknowledge receipt of your retrenchment letter
We regret that your Capfin loan does not include retrenchment cover. You remain liable for the outstanding balance on your loan account.
(You may SMS “assist” to 43679 or alternatively, call the Capfin Collections department on *** to make a payment arrangement).
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your potential loan availability?
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
email 2
*** via amazonses.com
Wed, 11 Sept, 12:01
to me
Good day Ms Vry
Thank you for your enquiry.
Kindly note as per our telephonic conversation on 10/09/2024 your Capfin loan does not include credit life. Please note that credit life insurance was not applicable on the USSD platform that you used on 10/08/2023.
Please find your loan documents as per your request.
In line with POPIA requirements, your documents have been password-protected and you will be required to enter your 13-digit ID number in order to access the document.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your potential loan availability?
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
email 3
On Thu, 3 Oct 2024 at 09:34, <***> wrote:
Good day Ms Vry
Thank you for your enquiry.
Note that credit life insurance was presented to you during the application process; however, you did not select it.
Our Collections department will call you to make a payment arrangement for the outstanding loan amount.
You may also make use of our self-service options by using the following methods:
USSD *134*6454#
capfin.co.za - log into your account
Access your account to make online payments via https://payat.io/qr/*** OR use *** to pay at PEP/Ackermans/Other Pay@ outlets.
Should you require any further assistance or information, please contact our Collections department on ***.
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
ALL 3 EMAILS HAS DIFFRENT STORIES?
THIS MEANS THE MISTAKE IS NOT FROM MYSIDE BUT FROM CAPFIN SIDE WHY WAS I NOT PHONED ABOUT THE CREDIT LIFE.
Please see your email below i really do not understand what to believe the one says that and the other email says that?
From: *** <***>
Sent: Tuesday, 07 May 2024 10:34
To:
Subject: Enquiry-Vry
Good day Ms Vry
Thank you for your email.
We acknowledge receipt of your retrenchment letter
We regret that your Capfin loan does not include retrenchment cover. You remain liable for the outstanding balance on your loan account.
(You may SMS “assist” to 43679 or alternatively, call the Capfin Collections department on *** to make a payment arrangement).
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your potential loan availability?
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
email 2
*** via amazonses.com
Wed, 11 Sept, 12:01
to me
Good day Ms Vry
Thank you for your enquiry.
Kindly note as per our telephonic conversation on 10/09/2024 your Capfin loan does not include credit life. Please note that credit life insurance was not applicable on the USSD platform that you used on 10/08/2023.
Please find your loan documents as per your request.
In line with POPIA requirements, your documents have been password-protected and you will be required to enter your 13-digit ID number in order to access the document.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your potential loan availability?
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
email 3
On Thu, 3 Oct 2024 at 09:34, <***> wrote:
Good day Ms Vry
Thank you for your enquiry.
Note that credit life insurance was presented to you during the application process; however, you did not select it.
Our Collections department will call you to make a payment arrangement for the outstanding loan amount.
You may also make use of our self-service options by using the following methods:
USSD *134*6454#
capfin.co.za - log into your account
Access your account to make online payments via https://payat.io/qr/*** OR use *** to pay at PEP/Ackermans/Other Pay@ outlets.
Should you require any further assistance or information, please contact our Collections department on ***.
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
ALL 3 EMAILS HAS DIFFRENT STORIES?
THIS MEANS THE MISTAKE IS NOT FROM MYSIDE BUT FROM CAPFIN SIDE WHY WAS I NOT PHONED ABOUT THE CREDIT LIFE.
NV
Nicolette V's update04 Oct 2024, 10:20
Reviewer Update
Good morning
Please see your email below i really do not understand what to believe the one says that and the other email says that?
From: *** <***>
Sent: Tuesday, 07 May 2024 10:34
To:
Subject: Enquiry-Vry
Good day Ms Vry
Thank you for your email.
We acknowledge receipt of your retrenchment letter
We regret that your Capfin loan does not include retrenchment cover. You remain liable for the outstanding balance on your loan account.
(You may SMS “assist” to 43679 or alternatively, call the Capfin Collections department on *** to make a payment arrangement).
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your potential loan availability?
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
email 2
*** via amazonses.com
Wed, 11 Sept, 12:01
to me
Good day Ms Vry
Thank you for your enquiry.
Kindly note as per our telephonic conversation on 10/09/2024 your Capfin loan does not include credit life. Please note that credit life insurance was not applicable on the USSD platform that you used on 10/08/2023.
Please find your loan documents as per your request.
In line with POPIA requirements, your documents have been password-protected and you will be required to enter your 13-digit ID number in order to access the document.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your potential loan availability?
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
email 3
On Thu, 3 Oct 2024 at 09:34, <***> wrote:
Good day Ms Vry
Thank you for your enquiry.
Note that credit life insurance was presented to you during the application process; however, you did not select it.
Our Collections department will call you to make a payment arrangement for the outstanding loan amount.
You may also make use of our self-service options by using the following methods:
USSD *134*6454#
capfin.co.za - log into your account
Access your account to make online payments via https://payat.io/qr/*** OR use *** to pay at PEP/Ackermans/Other Pay@ outlets.
Should you require any further assistance or information, please contact our Collections department on ***.
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
ALL 3 EMAILS HAS DIFFRENT STORIES?
THIS MEANS THE MISTAKE IS NOT FROM MYSIDE BUT FROM CAPFIN SIDE WHY WAS I NOT PHONED ABOUT THE CREDIT LIFE.
Please see your email below i really do not understand what to believe the one says that and the other email says that?
From: *** <***>
Sent: Tuesday, 07 May 2024 10:34
To:
Subject: Enquiry-Vry
Good day Ms Vry
Thank you for your email.
We acknowledge receipt of your retrenchment letter
We regret that your Capfin loan does not include retrenchment cover. You remain liable for the outstanding balance on your loan account.
(You may SMS “assist” to 43679 or alternatively, call the Capfin Collections department on *** to make a payment arrangement).
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your potential loan availability?
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
email 2
*** via amazonses.com
Wed, 11 Sept, 12:01
to me
Good day Ms Vry
Thank you for your enquiry.
Kindly note as per our telephonic conversation on 10/09/2024 your Capfin loan does not include credit life. Please note that credit life insurance was not applicable on the USSD platform that you used on 10/08/2023.
Please find your loan documents as per your request.
In line with POPIA requirements, your documents have been password-protected and you will be required to enter your 13-digit ID number in order to access the document.
Should you require any further assistance or information, please email us on *** or alternatively, contact us on ***.
Did you know that you can visit capfin.co.za at any time to manage your account, update account information and check your potential loan availability?
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
email 3
On Thu, 3 Oct 2024 at 09:34, <***> wrote:
Good day Ms Vry
Thank you for your enquiry.
Note that credit life insurance was presented to you during the application process; however, you did not select it.
Our Collections department will call you to make a payment arrangement for the outstanding loan amount.
You may also make use of our self-service options by using the following methods:
USSD *134*6454#
capfin.co.za - log into your account
Access your account to make online payments via https://payat.io/qr/*** OR use *** to pay at PEP/Ackermans/Other Pay@ outlets.
Should you require any further assistance or information, please contact our Collections department on ***.
Kind regards
Customer Services
Tel:+***0 | Fax:+***0
P.O.Box 6507, Parow East, 7501
ALL 3 EMAILS HAS DIFFRENT STORIES?
THIS MEANS THE MISTAKE IS NOT FROM MYSIDE BUT FROM CAPFIN SIDE WHY WAS I NOT PHONED ABOUT THE CREDIT LIFE.