concerned client

I wish u could have not handed my account over to Fenwick boshoff attorneys because now that I have paid up my debt they were no longer answering my call.during the week I managed to get hold of them;they can't find my account on their system,i had to produce my reference no: but still they can't see that I have paid up.the second day when I called they told me their systems are offline it has been a week now I'm still waiting.next week it will e a second week waiting for them to send me a paid up letter as I requested.