Complaint

I'm very much furious right now for what CAPFIN is constantly doing to me. I paid up my loan with them beginning March but still on the 25th of March they debited. I called them and they apologized for inconvenience saying I should wait for refund and they promised that lockdown won't affect anything because their accounts department will be operating. To my Surprise, the money never show in my bank meaning i had to wait for the next level of lockdown. While i was waiting for the lockdown to be at ease so i can do follow-up, they debited again end of April. What an inconvenience during this difficult time where my salary is not the same. Again i called and they saw their mistake they promised to refund me within 24 to 48 working hours. When they refunded the money was +- R 100 less which i told them it was wrong of them, so it's basically inconvenience after another and the consultant told to write an email for that, which i never did because I was tired all ready. TO MY GREATEST Surprise on the 25 of May today they went through my account which is for the 3rd time after i had settled my loan with them and they even refunded me, so another inconvenience and my worry is that when is this thing gonna end. It looks like we are in a battle of some sort and i even regret the day i went to apply for their loan. Even now my heart is crying because i know they will refund me after couple of days with R100 less as they did before. This is also affecting my credit record as well because their name doesn't wanna leave my bank statement. If feel like I'm stuck with CAPFIN for good.