CG
Clive G
1 reviews | Active since May 2016
05 Jun 2020, 08:47
Capfin.dont use them ever
They have people working in their call centers that should never be allowed to even touch a ****** phone. ****** useless and clueless and lies. I was called and I explained to the clueless twit on the other end the situation and she proceeds to tell me total ****. They need to get people that know how to deal with customers not useless know nothings that only know how to say what they learnt to say..when you deal with a customer have some ****** intellect to at least be able to listen and have a conversation and help and assist. Dont demand when the person is telling you the problem
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Replies (2)
Capfin's replyOfficial
05 Jun 2020, 11:13Good day Clive G
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Center did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind regards
Customer Service
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Center did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind regards
Customer Service
Best regards,
Capfin's reply05 Jun 2020, 11:13
Official
Good day Clive G
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Center did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind regards
Customer Service
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Center did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind regards
Customer Service
Best regards,
Capfin's replyOfficial
12 Jun 2020, 11:23Good day Mr Govender
Kindly note we have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer service
Kindly note we have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer service
Best regards,
Capfin's reply12 Jun 2020, 11:23
Official
Good day Mr Govender
Kindly note we have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer service
Kindly note we have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings.
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer service
Best regards,