BM
Bongani M
1 reviews | Active since Jan 2025
26 Jun 2025, 14:21
Capfin wrong debit date
I have a an ongoing loan with Capfin & we agreed they would be debiting my account on the 1st day of every month. In the month of June 2025 they decided to debit my account on the 25th of June 2025. I have asked them to return the money & debit on the correct day but they keep telling me they are investigating the matter.I spoke to a lady by the name of Sharon over the phone & she ended up hanging up on me.
Kind regards Bongani Mabena
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Replies (2)0
Replies (2)
Capfin's replyOfficial
26 Jun 2025, 14:33Good day
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply26 Jun 2025, 14:33
Official
Good day
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
We appreciate that you took the time to bring this matter to our attention.
We will investigate your query and have a dedicated member of our team contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's replyOfficial
27 Jun 2025, 09:02Good day
Thank you for your patience during the time we resolved your query.
Customer feedback is always welcomed by us!
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Thank you for your patience during the time we resolved your query.
Customer feedback is always welcomed by us!
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,
Capfin's reply27 Jun 2025, 09:02
Official
Good day
Thank you for your patience during the time we resolved your query.
Customer feedback is always welcomed by us!
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Thank you for your patience during the time we resolved your query.
Customer feedback is always welcomed by us!
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,