CAPFIN WON'T REFUND ME MY MONEY

I'm really unhappy and disappointed with the capfin service. I settled the account on the 24th of February 2025 with the R5945.30 (overpaid) THIS REFLECTS ON THE Capfin STATEMENT. THEN ON THE 27th they debited R1169.73. Fine I understand debit orders are set up a few days in advance and may not be cancelled. I called on the 27th and told that the debit does reflect so I must call today (28th) also understandable money takes time to reflect.

Today I call because I need my refund which is R2299.10 because I overpaid the settlement amount and I am NOW asked for a proof of payment! Why would you want me to do EXTRA steps when BOTH AMOUNTS REFLECT IN YOUR ACCOUNT?.

This is not the first time I settle a Capfin account and this is the first time a proof of payment is asked of me! When I need to get my own money back I have to jump through hoops. Can I please have my refund, I will not be sending a proof of payment when you have them money. Just give me my money please!!!