Capfin went into my account on the 15April and double debited me without my consent

Capfin went into my account on the 15April and double debited me without my consent.They first called me to say I should loan money from someone so I can pay my egress and I refused. On 15 they debited the normal repayment of R2376, 91 plus R2500 which I never agreed to. I then called Capfin on 5th May 2025 , spoke to Lihle about my query.Lihle promised to call me back at 11h45 the same about the my query and she never honoured her promise because the know the stole from me.This is unacceptable.