Capfin Unprofessional Service

App**** on September 22 and apparently given 2minutes to approve mandate but didn’t and was told when that has happened the system automatically sends another to the bank so bank can accept on my behalf but was told some how that didn’t happen and told the application has expired and will be called so a mandate could be sent again but nothing called and told it’s a system error, matter escalated to IT and will take 48hours to resolve and still not resolved 48 hours later.

It’s almost as if the consultants don’t work on the same system as one says one thing and one will say the other. Spoke with a Miranda who was very rude by the way even refused for me to rate her service.