NN
Nceba N

1 reviews | Active since Jun 2019

24 Aug 2020, 11:49

CAPFIN TRYING TO **** ME

On friday 21 Aug 2020, I app**** for a loan with Capfin but due to documents not uploading properly, I received an e-mail saying to process the documents I need to re upload after trying so many times to load the documents, I then called capfin and spoke to Bukelwa one of the consultants explicitly telling her to cancel the loan and I am glad calls are recorded. On 24 Aug 2020 at 11:30 am I receive an sms saying funds will be deposited, I immediately called Capfin once again and spoke to Rachel I told her the loan was cancelled and I dont understand why they are depositing money into my account. I asked her to get her teamleader whom she says its Imraan to cancel stop immeditely but she says she cant because funds are with the third party already. I DO NOT WANT TO BE LIABLE for something I did not take

0
Replies (1)
Capfin
Capfin's reply24 Aug 2020, 13:37
Official
Good day Mr Nomdikinya
 
Thank you for alerting us to your concerns. We are committed to resolving this matter as soon as possible. One of our dedicated consultants will be in contact with you shortly to assist with your query. 
 
We apologise for any inconvenience this may have caused you. 
 
Sincerely
Capfin Customer Services