Capfin the disapponter

I was sent an sms that I qualify for a loan, I approached Pep Store for confirmation and indeed it said I do qualify. I app**** for the loan but requested that they call my mom due to having hearing impairment. They kept calling me which was not part of the arrangement. A very nice agent later spoke to my mom saying we can apply for the loan via the online app... To my surprise it said I do not qualify. I had so much hope as I am one committed client but as for Capfin I was just so disappointed. I had plans to fix up a lot of things at home...i was really sad.