Capfin takes advantage of people

I app**** for a loan at Capfin , I approved my debicheck mandate but the status on the system didn’t change. I called my bank to ask if there was any pending mandates they advised me there’s non as they have done everything on their end and the debit is active. I've contacted Capfin via calls numerous times and the agents are telling me different stories and lies in between, the last one told me to wait for 7 days. I asked to cancel and I was told they cannot so now am forced to wait for their system glitch issue and still take the loan I don’t need anymore. I saw a couple of people complaining about the same issue which clearly shows that Capfin is failing to account for their system errors. I am disappointed in their service. I will only give them 24 hours to sort this or I will escalate this complaint with NCR and ultimately NFO.