ME
Melissa E

1 reviews | Active since May 2014

22 Feb 2023, 08:11

Capfin sucks

About a week ago, I app**** for a personal loan at Capfin. I've had to send four emails with the attachments they require and have called them three times to enquire about the progress. I keep getting emails from them where they state they need the documents, which I've sent four times..... when I call, I'm told that all is in order and that they would escalate it and all will be finalised in 48 hours. Well, 48 hours came and went and I called again, just to be told the same thing about having received the documents and they will escalate the matter and it would take 48 hours.

I'm fed up to put it lightly! They can now gladly shove it. I need the money but they are stuffing me around and I've had enough!!

They are a bunch of *********** time wasters!

0
Replies (1)
Capfin
Capfin's reply22 Feb 2023, 08:14
Official
Good day 
 
Thank you for alerting us to your concerns. We are committed to resolving this matter as soon as possible. One of our dedicated consultants will be in contact with you shortly to assist with your query. 
 
We apologise for any inconvenience this may have caused you. 
 
Sincerely
Capfin Customer Services