CAPFIN STOLE MY MONEY!!!

On the 27th of November 2015 I made a telephonic arrangement to pay my normal loan instalment and half of my arrears on the 24th of December, to which the agent assisting me agreed.<br> This morning(04/12/2015) a debit order went off from my account and this is in breach of the agreement that I made with the agent that I spoke to<br> <br> I called Capfin this morning to rectify the problem and I spoke to a gentleman called Lance Florence.. Lance acknowledged the mistake and assured me that when the finance department opens at 8h30, he will ask them to do a refund and then he will call me back at 9h00am to confirm with me.<br> <br> 5 Hours later, still no phone call from Lance.<br> <br> I was then asked to contact Andile Calana, who has been in a \meeting"for the rest of hisher life.<br> Since Andile was to no avail"