Capfin staff clueless

Your staff & your company really needs to look at your customer service. After receiving a million sms's telling me my application is done and someone will call me I received no calls. I then called in myself. The lady told me I can only be called at 13:00pm as its only that time your company does outbound calls. So 13:30 came then I only got called. Halfway through the call I asked the lady if she could call me back as I was driving. She said yes gladly she will call me at 14:00. So it is now 15:00 on 29/09/2018 and no call yet. So I decided to call again myself and to my surprise I got through to a machine telling me what your office hours are. Your staff is EXTREMELY incompotent and I would suggest you train them.