Capfin should just be dissolved... It has failed as an institution.

You ought to be ashamed of yourself Capfin, you pride yourself with good clientele treatment. But once you have entered into a business with your clients, you take advantage of them. You adding to people's financial problems, hardships and struggles. Instead of being a good financial institution bringing relief by helping your clients in financial need. You become an extra burden, in these hard economic times.

I don't know how many times must write emails; make hundreds of calls to you guys raising a single complaint, over and over again. Which you guys have acknowledged and gave me your word that the matter is being fixed. Till today nothing has been done. Your investigations regarding my matter, was concluded and the problem was found to be at your side. Then, what is so hard with rectifying the errors that you guys have mistakably caused with regards to my capfin account. I owe you guys nothing at all, but I noticed that an installment is due to take effect on the 31st of March this month. Whiles you guys aware of the error, and yet you said your I.T and your finance team will rectify the account. So that the account shows R0.00, but til now nothing looks like that. This is institution is a failure... I terribly regret doing business with yol. Yol don't know, the values of customer or clientele care and fair treatment. Disappointing indeed