1 reviews | Active since Oct 2018
Capfin selling paid off debt to collection agency!!!!!
I had a personal loan with Capfin which I paid off and settled with MBD Attorneys in June 2015. To my surprise I requested my credit report and Capfin has now sold the same debt to DMC in August 2017 and it is reflecting that I owe Capfin and the account is in arrears. I am really appalled that they confirmed that I have paid them in 2015 but had the audacity to still sell that debt to another collection agency. Now my credit score and report have negative reports which is affecting me negatively. The National Credit Regulator needs intervene because the companies are only interested in falsify information on our reports and cant fix the problem immediately. I must wait for 21 days for them to update my report with the bureau, this is totally unacceptable.
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Your feedback is important to us. Please accept our sincere apology for any frustration experienced. An investigation into your query is underway and we will contact you to keep you updated on the progress of this matter.
Kind Regards,
Customer Services
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Kind Regards
Customer Service
We are pleased to have engaged with you and that your situation has been resolved.
For any further assistance please call us on *** or email *** .
Kind Regards
Customer Service
