Capfin Sa worst service ever.

Worst service ever.No way of proper communication. I requested a settlement amount hot it paid it and sending email eith proof of payment. Firstly I received a email stating that my loan is not paid off and need to take note there are INTEREST aswell.I send proof off payment AGAIN This time I was told that they received proof of payment but can I provide my ID no since it don't pick up on their records. Same time same email address I received a email asking me to submit documents if I want to apply for a second loan wow great no h got my ID no but minute ago u said it don't exist. I received confirmation from my bank that definitely I made payment and they did received the money CAN Anyone PLEASE explain why do u take do long to give feedback. I BET WHEN U SKIP A PAYMENT YOU GETTING 100 CALLS Z DAY REMINDING YOU.Z