Capfin refused to Debit my account on 24th Dec and now I am in arrears and being threatened

Thank you. Please let me know via reply to this conversation if you require me to send you all the emails already submitted. Due to the unpleasant situation, I wish all communications to be via email or via further conversation on Hello Peter. Thank you

Hi - I reponded yesterday to the email Capfin sent asking for when they can contact me and what my contact details are in reference to my complaint. They advised that a manager will be in contact with me. No manager has contacted me during the hours specified in response to their email - instead, I am still being harassed by agents in the call center.

I have just been called by Abigale (Manageresse) who advised that I will continue to be harassed by consultants until the outstanding amount has been paid. They can see from their system that the original consultant I spoke to, to move my debit order from the 11th to the 24th Dec - advised me incorrectly because this couldn't be done. Further to subsequent calls and emails to Capfin not one person advised me that they are unable to raise another debit in December 2020. Their system also reflects that when I requested a manager/team leader to phone me - no one did. So I as the customer will still be charged interest on this outstanding amount even though they can see all the problems I have experienced. Abigale keeps on telling me that she understands my point but still there is no satisfactory arrangement in regards to interest or being harrassed by consultants. They are unwilling to compromise and admit to their part in me being in arrears. So thanks to Capfin not advising me correctly - I am in arrears with my bill and being charged interest on this amount and going to be harrassed Mon - Saturday 6 to 7 times a day by consultants from the call center! Nice going Capfin. I will have to chat up the outstanding amount over the next couple of months continue to pay the remainder of my premiums and believe you me - I will never in my life do business with you again ever and I advise everyone one else not to do business with yourselves either!

What a joke your response is Capfin - how can you call my situation RESOLVED when you ignored all the faults from your side and I must just be happy to foot the bill for your consultants' incompetence!

Hi - i note there was no response to my additional comments written yesterday about you Capfin. In what world do you think that being harassed by your call center agents 11 times with 11 messages just today up until 12:44 which is when I am typing this message is acceptable? You messed up! Not me so why should I be harrassed?????

I have been harassed to no end by Capfin! So this morning I sent an email asking them to add R100.00 to my currently monthly premium until outstanding amount is caught up. I reminded them about the faults from their side that caused me to be in arrears in the first place in this email. The consultant that phone me from a very bad line seem unwillilling to add R100.00 per month to my current premium. I asked her to get a team leader and or Abigail to phone me between the hours of 8am - 13:00 Mon - Fri only. This is ridiculous - what recourse do I have against them????