CAPFIN POOR SERVICE

TO CUSTOMER SERVICE OPERATIONS MANAGER, JACQUES LAUBSCHER.... Applying for a Capfin Loan is sooo eeeasy! All you need is your SA ID, your latest proof of income, and to visit your nearest PEP or Ackermans store. WELL, THINK AGAIN! CAPFIN FORGOT TO MENTION THAT THEIR SERVICE IS SLOW AND POOR AND THAT YOU ALSO HAVE TO WAIT FOR 4 DAYS WHILST YOU ARE BEING SENT FROM PILLAR TO POST AND BEING FED A LIE AFTER ANOTHER. I app**** on 15/01/2016and the consultant went through the contract with me and confirmed that my loan has been approved and I will receive the money on 18/01/2016. On 18/01/2016, the money was not deposited and when I followed up I was told that I don't have a loan with CAPFIN but only an application that still needed to be approved. I complained to a manager by the name Andile, he confirmed that he can see that everything was done on 15/01/2016 and that the loan will be finalised by 18/01/2016 or 19/01/2016 midday at the latest. It's 19/01/2016 at 13:30 and I still don't have the money. I have made several calls and your consultants (ayanda and others) have a bad attitude and put the phone down on my ear. TO THE SA PUBLIC, THINK TWICE BEFORE APPROCHING CAPFIN FOR A LOAN