Capfin poor customer service

I have app**** for a loan last week and they keep telling me that the mandate has not been approved whereas I have approved the mandate and also the bank app shows that it has been approved this is the money I will be paying for end of the month, when I called today they telling me about another 7 working days, this is very unprofessional and frustrating I can't wait for another 2 days I started the process last week Wednesday