1 reviews | Active since May 2020
Capfin, people dont matter its all about the money!
Covid 19 has affected us all but capfin refuses to offer help or even willing to assist in making payment arrangements as they expect full payment regardless of a world wide pandemic. I have called the call centre only to be told they expect full payment regardless of me being affected by the lock down, there is no payment breaks there is no covid relief there is no reference to the call nor can they assist in any way. I will be penalised at a percentage that can only be worked out on the last working day of the month, i will be penalised a debit order fee for insufficient funds and i can not cancel a debit order.
To top it off, the unprofessional manners of the call centre agents is very unbecoming in the service industry.
Kindly note we appreciate that you took the time to bring this matter to our attention.
We will investigate your query swiftly and one of our team members will contact you as soon as possible.
Kind regards
Customer service
Kindly note we appreciate that you took the time to bring this matter to our attention.
We will investigate your query swiftly and one of our team members will contact you as soon as possible.
Kind regards
Customer service
Also, by law, aren't all credit providers supposed to include credit insurance in the facilities they supply?
I did try contacting your call centre, but due to lockdown, your offices were closed at the time?
I do not appreciate the pathetic after sales service Capfin is providing and I will make sure that as much noise is made as possible to take this further as I am sure I am not the only client who has been in good standing until this pandemic changed circumstances OUT OF MY CONTROL.
I find it utterly disgusting that a company who claims to help make things easier for one would be the actual cause of many a client's downfall due to this pathetic disregard for peoples situation.
Also, by law, aren't all credit providers supposed to include credit insurance in the facilities they supply?
I did try contacting your call centre, but due to lockdown, your offices were closed at the time?
I do not appreciate the pathetic after sales service Capfin is providing and I will make sure that as much noise is made as possible to take this further as I am sure I am not the only client who has been in good standing until this pandemic changed circumstances OUT OF MY CONTROL.
I find it utterly disgusting that a company who claims to help make things easier for one would be the actual cause of many a client's downfall due to this pathetic disregard for peoples situation.