NS
Ntokozo S
1 reviews | Active since Nov 2020
25 Jan 2023, 22:27
Capfin pay my refund!!!!
I called Capfin beginning of the month for my refund on the overpayment of the loan. I was told to send my ID and proof of payment. I sent the proof of payment and the ID to date I have not received my refund not even a call to acknowledge or let me know they are processing it. The loan is still reflecting as active and there is interest being charged, I don't know what for on a paid up loan. I cannot wait any longer for my money. Pay it immediately please!
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Replies (5)NS
Ntokozo S's updateReviewer Update
25 Jan 2023, 22:44I have been going through reviews relating to refunds it seems like it's your modus operandi to do what you're doing to. You're planning on debiting my account month end on a paid up loan and you don't plan on giving me my refund. It's my money not yours!!! I have paid yours back now please give me back what is due to me. I do not expect you to debit my account and I refuse to wait longer than I have for my refund. You guys are frustrating and it's disappointing what your doing, I need my money without any further delays! If you don't I will be writing to the credit ombudsman!!! I'm willing to take this as far as I have to if I don't get my refund ASAP
NS
Ntokozo S's update25 Jan 2023, 22:44
Reviewer Update
I have been going through reviews relating to refunds it seems like it's your modus operandi to do what you're doing to. You're planning on debiting my account month end on a paid up loan and you don't plan on giving me my refund. It's my money not yours!!! I have paid yours back now please give me back what is due to me. I do not expect you to debit my account and I refuse to wait longer than I have for my refund. You guys are frustrating and it's disappointing what your doing, I need my money without any further delays! If you don't I will be writing to the credit ombudsman!!! I'm willing to take this as far as I have to if I don't get my refund ASAP
Capfin's replyOfficial
26 Jan 2023, 07:07 Good day
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply26 Jan 2023, 07:07
Official
Good day
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Best regards,
NS
Ntokozo S's updateReviewer Update
26 Jan 2023, 08:16Thank you for the response. I will be waiting for the call.
NS
Ntokozo S's update26 Jan 2023, 08:16
Reviewer Update
Thank you for the response. I will be waiting for the call.
NS
Ntokozo S's updateReviewer Update
26 Jan 2023, 14:30Thank you to Thembela for calling to resolve my complaint!
NS
Ntokozo S's update26 Jan 2023, 14:30
Reviewer Update
Thank you to Thembela for calling to resolve my complaint!
Capfin's replyOfficial
26 Jan 2023, 14:36Good day
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,
Capfin's reply26 Jan 2023, 14:36
Official
Good day
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,