AS
Ashlin S
1 reviews | Active since Oct 2016
02 Apr 2022, 05:24
Capfin - Pathetic customer service!
The staff at Capfin is so inconsiderate and not very helpful. My account has been double debited twice and this has been done without written or verbal consent. I am still waiting for the recordings that I've requested to confirm that I have given consent. Irrespective of an account being in arrears. The proper way is to inform the client of more than 1 payments that will be debited so that the client can make provision for that. However I DEMAND A REFUND because my right as a customer haven't been obeyed. To date I have not received the recordings yet.
No customer etiquette. Pathetic customer service
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Capfin's replyOfficial
02 Apr 2022, 09:09Good day Ashlin Steer
Thank you for communicating your concerns to us. We are attending to your query and will be in contact with a speedy resolution.
Your query has been assigned to a consultant who will contact you shortly.
Sincerely
Capfin Customer Services
Thank you for communicating your concerns to us. We are attending to your query and will be in contact with a speedy resolution.
Your query has been assigned to a consultant who will contact you shortly.
Sincerely
Capfin Customer Services
Capfin's reply02 Apr 2022, 09:09
Official
Good day Ashlin Steer
Thank you for communicating your concerns to us. We are attending to your query and will be in contact with a speedy resolution.
Your query has been assigned to a consultant who will contact you shortly.
Sincerely
Capfin Customer Services
Thank you for communicating your concerns to us. We are attending to your query and will be in contact with a speedy resolution.
Your query has been assigned to a consultant who will contact you shortly.
Sincerely
Capfin Customer Services