Capfin loans along with Ackermans Florida Roodepoort are the most useless lot I have ever dealt with

Good Day.

Firstly I would like to highlight that my entire experience applying for a loan via Ackerman to captain has been the worse service I have ever experienced in my entire life. I am logging a complaint not only on this platform but ever other platform that will be available for anyone to view as soon as they search the name Capfin I went into Ackermans Goldman street in Florida Johannesburg on Tuesday the 16th Oct with all the required documents to apply for a loan. The cashier took my documents and scanned then in I immediately received a call from a lady at Capfin as well as an sms confirming that I had been provisionally approved and that someone would call me back once my documents were received and vetted. I didn't hear anything from there, I went back into the store Wed we called capfin they advised my documents weren't received so I relaxed them at the store. I received an sms stating they will contact me shortly and never did on Thursday it was the same story again I resent my documents and I have all the fax confirmation letters from Ackermans confirming that the fax went through successfully. I then received an sms stating that my documents were unclear this was after 6pm on Thursday on Friday I drove from the Westrand to the south to another Ackerman store and resubmit my documents. Each time I requested a call back I never ever received a call, I had to keep calling in to follow up on my application which cost me money buying airtime I also wasted money driving back and forth to the store to resubmit documents I initially sent in at the application stage first time round, I also had to pull statements more than3 times which I have to incur costs for with my bank for charges. I explained to 6 consultants the same thing regArding my income, I receive a basic salary of 5000 plus commission which is paid to me between the 1 - 10 of each month, I get paid a month later for e.g., my salary for July is paid in Aug and the Aug salary paid in Sep so then Sep salary would be paid in Oct. I provided 3 months statements confirming 3 salaries, I receive commission paid into my account also throughout the month but to make it simpler I only ticked off 3 salaries 1 for each month, which is paid more or less around the same time each month. I have no defaults or judgements of u pull my itc u will see I am clear on the bureau no accounts at all. I hold an FNB gold cheque account,and in the last 3 months have cleared over 70k paid to me by my employer. I do not receive pay slips as I am employed at a internet lounge and my employer can confirm income for me, his company is called Ramdins Empire PTY LTD, I can forward through a copy of his ck documents and expertise confirming that the company is owned by him and is active as well registered. My affordability is in line, I called in again today spoke to Karin who is apparently the supervisor, she again mAde me repeat what I had been telling all the other consultants all week, only for her to then come back and say that my application cannot be processed due to my salary being paid on different days each month and being different amounts, but before I spoke to her, the lady who assisted me confirmed to me that she was referring my app to her team leader for them to rectify confirmation of income regArding the dates I get paid and she said that someone would then contact me to finalize the loan. I am not going to let this go. Your website doesn't stipulate anything abducting being able to qualify if you get paid on different days or commission each month as far as I understand I meet the criteria and throughout a 6day waiting period I am sure if I didn't one of the 6 consultants would have advised me and then I would have known not to waste my time or money trying to resolve this. I am expecting a call back from one final consultant and that call will be to discuss the terms and conditions of my loan. Anything other than that and I will take capfin up for false advertising, bad customer service, lack of knowledge, not adhering to NCR requirements because I want to see a document which confirms that my application cannot be processed as Karin told me. The fact that I had to keep calling in to follow up on my app after being promised that I will be called back I have smses confirming this also, I had been provisionally approved and as far as I understand one can only get a pre approval if an application was submitted so I am not sure what Karin is actually referring to, all that needed to be confirmed was my income. I will ensure that I use all complaints platforms nationally as well as internationally to highlight and go viral with my dissatisfaction with this company I will even pay Google ads to update my complaint on the search engine so that every time someone looks up capfin my complaint is first thing they read, I will go viral, my father in law is one of the editor supervisors at times media and I will ensure that an article is placed in the Sunday Times newspaper and every other paper nationally. I will not stop until I completely demolish the reputation of capfin for the unfair treatment and unprofessional manner in which I have been dealt with over this past week. No urgency no consideration and half the people wprking there don't even know the processes or what they actually doing. I will be demanding that I be reimbursed for all the inconvenience caused to me trying to get this loan approved as well as the actual loan which I app**** for I want no other explanation unless you get someone from the NCR themselves to set up a meeting with me to validate to me why I am unable to get this loan, one last thing the employees should really be re evaluated as I doubt their competency levels for even a job at capfin this includes Karin who is the supervisor who I plan to complain about to the highest level of authority within this organization for her disgusting and pathetic service as a senior employee of capfin, she also refrained from calling me back when my airtime cut, and they decided to call me at exactly 1pm 2 calls after each other, but conveniently they could not hear me and I then called back immediately only to get the IVR automated message that they close at 1pm on Saturday wow that's what kind of service they give undermining clients please I urge everyone reading this not to wAste your time going to then for a loan

Regards Christopher ********** 250