CAPFIN LOAN ACCOUNT

I am currently under debt review with huge regrets. My debt counselor is of no help! Capfin with whom I took out a loan is of no help! I am at wits end! Capfin keeps on referring me to Consumer Friend, whom in turn refer me to Easton-Berry who apparently handles my account. I find it difficult to believe that not one of Capfin's own computers on their server contain a balance file of my loan as the consultants whom you communicate with make out to be! After all, I took out a loan with Capfin, not Easton-Berry! NONE of the above companies has been of any positive assistance thus far! VERY BAD FOR BUSINESS! Does this Easton-Berry even exist in reality?! Despite sending lots of emails to this collection agency they JUST DON'T REPLY! I am unemployed and financially not in a position to phone from one province to another as this agency are located in KwaZulu Natal. This is very annoying and *********** on the part of these companies' inefficient staff. ALL I REQUEST IS A STUPID BALANCE OUTSTANDING, IF ANY!!!