RD
Rory D

1 reviews | Active since Apr 2017

29 Sept 2023, 15:09

Capfin Loan.

I had a loan with Capfin in order to assist my son in Australia and did not want to go into my savings. Last month I paid the account in full and final settlement, Today I received 3 SMSs informing me that I have a certain amount available. I informed them that I was not interested. Then another SMS asking for bank statements. Then another one asking me to go to PEP. So, I called Capfin, and Amanda answered. I was informed that I must hold whilst she confers with her team leader regarding closing my "0"-balance account. as it was quite a process. I was told to wait, and I informed her that she was wasting my airtime. She started shouting at me and said that she would try to close it during her "tea break." Who gets tea breaks in this economy? She was then abusive, so I cut the call. I have just received another SMS. Capfin seem to have business process issues, and will not close my account, so another debit order will probably be processed despite having paid in full and final settlement. If I receive any more messages or rude individuals calling me, I will sue for harassment. I do not need a loan. Please stop!!! Prof Rory Dunn.

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Replies (4)
Capfin
Capfin's reply29 Sept 2023, 15:13
Official
Good day 

Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you. 

SincerelyCapfin Customer Services
RD
Rory D's update29 Sept 2023, 15:25
Reviewer Update
I have just received another call from Capfin requesting my personal details. I will not supply my I/D or any other information in terms of the POPI Act.
RD
Rory D's update29 Sept 2023, 15:33
Reviewer Update
I have explained that I am in a meeting with students, yet another call. Amanda again wanting 5 minutes of my time. I have now had to switch of my cell. Just close my account - simple. Why all the calls etc. Please be more professional and circumspect before pushing this issue too far for no reason other than to close my 0 balance account.
RD
Rory D's update29 Sept 2023, 17:26
Reviewer Update
Now I am receiving e-mails from Nonkosinathi Nongwe requesting my I/D number which I have supp**** on no less that 2 occasions. You know exactly who I am, I gave Amanda all my details and it was recorded. This is pure harassment. I do not give out my I/D number on e-mail. You can search by my name. Last time that I am asking. I have paid my account in full and final settlement, and when I was settling the amount, I was told last month that my account was now closed.