1 reviews | Active since Apr 2017
Capfin Loan.
I had a loan with Capfin in order to assist my son in Australia and did not want to go into my savings. Last month I paid the account in full and final settlement, Today I received 3 SMSs informing me that I have a certain amount available. I informed them that I was not interested. Then another SMS asking for bank statements. Then another one asking me to go to PEP. So, I called Capfin, and Amanda answered. I was informed that I must hold whilst she confers with her team leader regarding closing my "0"-balance account. as it was quite a process. I was told to wait, and I informed her that she was wasting my airtime. She started shouting at me and said that she would try to close it during her "tea break." Who gets tea breaks in this economy? She was then abusive, so I cut the call. I have just received another SMS. Capfin seem to have business process issues, and will not close my account, so another debit order will probably be processed despite having paid in full and final settlement. If I receive any more messages or rude individuals calling me, I will sue for harassment. I do not need a loan. Please stop!!! Prof Rory Dunn.
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
SincerelyCapfin Customer Services
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
SincerelyCapfin Customer Services
