Capfin is shambles

I’m quite frustrated with Capfin,I app**** for loan last week and I’m told that there is a Debi check still pending on my account,I explain that on my side the debi check has expired and they should send another request so that I can approve but they say they can not resend and that a central system will approve on my behalf but that has not happened. I called them to ask them to cancel the application but they say they can not as the Debi check shows pending on their side, I mean as a client I should have the right to cancel more especially when they can not give me the turnaround time of the pending status. I have called and sent emails but my issue has not been resolved, they keep saying that they will get back to me but never do. They gave me a ticket number which is basically useless at this point. And what's worse the mandate they claim they can't see is on my bank account and its approved and my bank confirmed that. The people are clueless or just plain lazy and as a Customer Service expert it's annoying to get this **** poor service. I'll be also going on Social media regarding the situation. And the consultants are very robotic when answering. No empathy shown whatsoever.