TH
Tebogo H
1 reviews | Active since May 2017
25 Nov 2021, 06:26
Capfin is a ****
My outstanding balance on my loan for November was around R21551 and today my installment of R2266 went off as per normal. Then I went to check how much is outstanding only to realize that it has gone up again to R21620, how is this possible? How can I be paying for a loan that increases everytine I pay instead of decreasing? What is going on?
Helpful (0)
Replies (4)0
Replies (4)
Capfin's replyOfficial
25 Nov 2021, 07:39Good day Tebogo Hlapa
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply25 Nov 2021, 07:39
Official
Good day Tebogo Hlapa
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly.
Please accept our sincere apology for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Best regards,
Capfin's replyOfficial
25 Nov 2021, 08:02Good day Tebogo Hlapa
We are pleased to inform you that your query has been resolved. Thank you for patience during this time.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 17:00
* Saturday and Public Holidays 08:00 – 13:00
* We are closed on Christmas Day and New Year's Day
Kind regards
Capfin Customer Services
We are pleased to inform you that your query has been resolved. Thank you for patience during this time.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 17:00
* Saturday and Public Holidays 08:00 – 13:00
* We are closed on Christmas Day and New Year's Day
Kind regards
Capfin Customer Services
Best regards,
Capfin's reply25 Nov 2021, 08:02
Official
Good day Tebogo Hlapa
We are pleased to inform you that your query has been resolved. Thank you for patience during this time.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 17:00
* Saturday and Public Holidays 08:00 – 13:00
* We are closed on Christmas Day and New Year's Day
Kind regards
Capfin Customer Services
We are pleased to inform you that your query has been resolved. Thank you for patience during this time.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 17:00
* Saturday and Public Holidays 08:00 – 13:00
* We are closed on Christmas Day and New Year's Day
Kind regards
Capfin Customer Services
Best regards,
TH
Tebogo H's updateReviewer Update
26 Nov 2021, 10:52Thank you for the speedy handling and response on my query. Appreciated.
TH
Tebogo H's update26 Nov 2021, 10:52
Reviewer Update
Thank you for the speedy handling and response on my query. Appreciated.
Capfin's replyOfficial
26 Nov 2021, 11:03 Good day Tebogo Hlapa Thank you so much for your positive feedback!
We’re pleased to know you had a good experience with our contact centre and will pass on your feedback to the team. Kind regards Capfin Customer Services
We’re pleased to know you had a good experience with our contact centre and will pass on your feedback to the team. Kind regards Capfin Customer Services
Best regards,
Capfin's reply26 Nov 2021, 11:03
Official
Good day Tebogo Hlapa Thank you so much for your positive feedback!
We’re pleased to know you had a good experience with our contact centre and will pass on your feedback to the team. Kind regards Capfin Customer Services
We’re pleased to know you had a good experience with our contact centre and will pass on your feedback to the team. Kind regards Capfin Customer Services
Best regards,