aT
anton T
1 reviews | Active since Feb 2019
11 Feb 2019, 19:36
Capfin in SHAMBLES, operates like brother Steinhoff.
Capfin apparently gave me a loan without me knowing. Then we caught the person who committed the ***** and he is in jail. I then try to get Capfin to remove this from my credit profile through the credit bureaus giving them all the documents from the Police and they still having. The worst is I get different sms's from them to say "they are or waiting for paper and or deadline is 3 March and or it's been reinstated on my profile as they did not receive the paperwork"
It's a joke!!!! They don't have a clue what they are doing it's completely crazy
Looks like this is part of pep/steinhoff joke!!!
Please do not get involved with a mess like this , you will never get it sorted
Helpful (0)
Replies (4)0
Replies (4)
Capfin's replyOfficial
12 Feb 2019, 09:14Good Day antonampere
Your feedback is important to us.
Please accept our sincere apology for any frustration experienced. An investigation into your query is underway and we will contact you to keep you updated on the progress of this matter.
Kind Regards
Customer service
Your feedback is important to us.
Please accept our sincere apology for any frustration experienced. An investigation into your query is underway and we will contact you to keep you updated on the progress of this matter.
Kind Regards
Customer service
Capfin's reply12 Feb 2019, 09:14
Official
Good Day antonampere
Your feedback is important to us.
Please accept our sincere apology for any frustration experienced. An investigation into your query is underway and we will contact you to keep you updated on the progress of this matter.
Kind Regards
Customer service
Your feedback is important to us.
Please accept our sincere apology for any frustration experienced. An investigation into your query is underway and we will contact you to keep you updated on the progress of this matter.
Kind Regards
Customer service
aT
anton T's updateReviewer Update
12 Feb 2019, 10:09If you are a registered financial provider you would agree that sending texts to my phone displaying no details whatsoever of your company except a fax number (021)441... to send my private details too, is against all legality if you have a financial institution license
2. I sent the docs to "this fax machine" ( who uses faxes but OK???) @ 10:54 30 January 2019
3. Your company phoned me one day 3 times and I explained it all to 2 investigators ( please. Listen to tapes)
4. The worst is all docs was sent from me, compuscan, transunion, experience, xds and credit ombudsman
5. Clear my name today otherwise please let me know where and with who I can get my lawyer to communicate and sort this and get it in court immediately.
6. Without prejudice I will reserve the right to sue for any losses and damages occurred from this crazy behavior by one of, supposedly, RSA prominent companies
aT
anton T's update12 Feb 2019, 10:09
Reviewer Update
If you are a registered financial provider you would agree that sending texts to my phone displaying no details whatsoever of your company except a fax number (021)441... to send my private details too, is against all legality if you have a financial institution license
2. I sent the docs to "this fax machine" ( who uses faxes but OK???) @ 10:54 30 January 2019
3. Your company phoned me one day 3 times and I explained it all to 2 investigators ( please. Listen to tapes)
4. The worst is all docs was sent from me, compuscan, transunion, experience, xds and credit ombudsman
5. Clear my name today otherwise please let me know where and with who I can get my lawyer to communicate and sort this and get it in court immediately.
6. Without prejudice I will reserve the right to sue for any losses and damages occurred from this crazy behavior by one of, supposedly, RSA prominent companies
Capfin's replyOfficial
13 Feb 2019, 10:24Good Day antonampere
Your query has been investigated and we have been in contact with you. We are very pleased to advise that a satisfactory resolution has been reached.
Kind Regards
Customer Service
Your query has been investigated and we have been in contact with you. We are very pleased to advise that a satisfactory resolution has been reached.
Kind Regards
Customer Service
Capfin's reply13 Feb 2019, 10:24
Official
Good Day antonampere
Your query has been investigated and we have been in contact with you. We are very pleased to advise that a satisfactory resolution has been reached.
Kind Regards
Customer Service
Your query has been investigated and we have been in contact with you. We are very pleased to advise that a satisfactory resolution has been reached.
Kind Regards
Customer Service
aT
anton T's updateReviewer Update
13 Feb 2019, 18:37Wait wait wait wait! Liezl phoned me from Capfin at 10:15 (recorded and trying to be helpful) just to tell me I have to phone their ***** department. Now I did phone them at 10:20 (recorded) and apparently the person that is "handling my case" was not available and he would phone back. STILL NO PHONE CALL!!!! NOTHING SORTED AND WHY I HAVE TO PHONE TO FIND AN OUTCOME WHICH HAS NOTHING TO DO WITH ME!!! FUNNY HOW IT SEEMS YOUR ***** DEPARTMENT OBVIOUSLY KNOWS BETTER THAN THE POLICE ( AS CAPFIN HAVE THE SAPS DOCUMENTS)! IT SHOULD BE THE EASIEST THING TO REMOVE R3k+ from somebodies profile if you go through the trouble of reading the saps docs only once!
SO NOTHING IS FINISHED!
aT
anton T's update13 Feb 2019, 18:37
Reviewer Update
Wait wait wait wait! Liezl phoned me from Capfin at 10:15 (recorded and trying to be helpful) just to tell me I have to phone their ***** department. Now I did phone them at 10:20 (recorded) and apparently the person that is "handling my case" was not available and he would phone back. STILL NO PHONE CALL!!!! NOTHING SORTED AND WHY I HAVE TO PHONE TO FIND AN OUTCOME WHICH HAS NOTHING TO DO WITH ME!!! FUNNY HOW IT SEEMS YOUR ***** DEPARTMENT OBVIOUSLY KNOWS BETTER THAN THE POLICE ( AS CAPFIN HAVE THE SAPS DOCUMENTS)! IT SHOULD BE THE EASIEST THING TO REMOVE R3k+ from somebodies profile if you go through the trouble of reading the saps docs only once!
SO NOTHING IS FINISHED!