1 reviews | Active since Sept 2016
Capfin giving me the run around regarding my account
<p>I called Capfin on Tuesday the 6 of September regarding my account and they told me they had handed it over I then was negotiating with the company for payment and on Friday Capfin pulled their account with the company and today I am being told that my account is no longer with the company this is a waist of my resources and like airtime and data to call and email and an inconvenience to me as I was just to finish everything Capfin goes and pulls my account and now I don't know who my account is with and don't know who to talk to as I need a promise to pay letter as I got a job and they need that letter so I can commence work as I am ITC credit listed. </p>
Good day Vukile Qumba
Thank you for writing to advise us of your concerns. We regret any inconvenience caused.
Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.
Kind Regards,
Customer Services
Good day Vukile Qumba
Thank you for writing to advise us of your concerns. We regret any inconvenience caused.
Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.
Kind Regards,
Customer Services
I hate how I am being made a fool by Capfin and don't understand why Capfin can write the letter and send it to me as I spoke to lady called Rochelle from legal deprtment at Capfin who advised me that my account is now with Vertex Solutions I then proceeded to call Vertex Solutions where I spoke to Patricia who told me she can't help me as my account is not with them I am confused as to how is it that my account does not appear with them and why did Rochelle direct me to them I am frustrated because my recruiter needs the letter before 12 of which if I fail I don't get the job which means I can't pay my accounts yet after not getting the job I am going to get calls asking me to pay when you fully know why I can't pay I ask that you please call me and also draft the required letter before 11
I hate how I am being made a fool by Capfin and don't understand why Capfin can write the letter and send it to me as I spoke to lady called Rochelle from legal deprtment at Capfin who advised me that my account is now with Vertex Solutions I then proceeded to call Vertex Solutions where I spoke to Patricia who told me she can't help me as my account is not with them I am confused as to how is it that my account does not appear with them and why did Rochelle direct me to them I am frustrated because my recruiter needs the letter before 12 of which if I fail I don't get the job which means I can't pay my accounts yet after not getting the job I am going to get calls asking me to pay when you fully know why I can't pay I ask that you please call me and also draft the required letter before 11
I thought i would have received an email or call by this time this is really an inconvininece to me
I thought i would have received an email or call by this time this is really an inconvininece to me
Good day Vukile Qumba
We have escalated your query to the relevant party. They have advised they will contact you shortly.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards,
Customer Services
Good day Vukile Qumba
We have escalated your query to the relevant party. They have advised they will contact you shortly.
Feel free to call us on *** or email *** for any further assistance.
Kind Regards,
Customer Services