Capfin giving me the run around regarding my account

<p>My account was handed over to Symion De **** attorneys after I was not working for over a year and was liaising with them regarding paying my account Capfin then came in an without notification whatsoever changed my account and took it to Ver-tex solutions a company which does not even have a website for piets sake I talked to a lady yesterday from Capfin after I complained and she said they will call me because when I called them they told me I don't appear on the system I waited for the whole day and did not receive a single call from them till today I urgently need a ptp letter from them as my recruiter requires it for me getting a job and both of these companies are stalling and I am on the brink of madness because of Capfin and they don't care even If the do decide to call they will call after two hours and say they will get back to and they will take another two hours to get back to you there is no professionalism whatsoever and they treat their customers like a pawn in a chess game.