Capfin

Goodday. I had a loan with capfin and had fallen behind with one payment. In May 2021 a lady phoned me and made an arrangement that my debitorder will go off on the 25th of june 2021 and then the rest of what was outstanding on the account the 30th June. They took an amount of R1434.79 on the 23rd June and the rest R1234.79 on the 30th June. She told me then the account will be closed and that is all that I owed to them. Now on the 1st of July you phone me again telling me I still owe R153? I am livid. You told me that my account will be finished if I make this debitorder as arranged,now suddenly you want more. I will be reporting this to the ombudsman. You cannot chop and change the amounts as you like. This is a mistake from your employee. My account is closed as far as I am concerned. Capfin better resolve this. I am not happy at all.