Capfin double standards and consultant making me feel like an idiot

My application was declined as my salary is being paid into another bank account even though I have a Capitec account for twenty years and I sent all my payslips and documents.

See attached. I find this a bit unfair. And the lady I spoke to the morning at about 9:30 was not very friendly and helpful.

I’ve been trying for over a week with documents being sent back and forth.

And this was a total waste of time.

I would even like to cancel my Capitec account now as well as pay off my Ackermans and close it.