capfin dont close your account after you settled the ammount it still shows on my credit score i owe them money VERY BAD

my name is Amanda Lloyd, I don't know why their is no proper customer service in SA anymore, for example capfin I paid up my account and it still show on my credit score I owe them money of R330.00 now this is leading to that I cannot apply for credit. they must do their jobs correct, via doing this they are playing with peoples lives.