CAPFIN doesn’t care about its clients. *********** and inconsiderate loan shark!

Capfin is absolutely pathetic with their 24-48 hour standard response. I settled my loan in 22/11/2023 and on the 24th Capfin took another installment. When I called in Alroy assured me that it would take up to 2 days to allocate the funds and process my refund. Today is the 4th business day and still nothing. When I call in I’m told that the my proof of payment wasn’t sent to finance and the ticket is only being logged now. What nonsense is that. When I request to speak to a manager I’m told they’ll call me in 48 hours ( the same turn around time for finance), meaning the manager won’t call me to address my issue. Lormax Lavida (if that’s even the real name) is too busy to speak to clients that are inconvenienced by CAPFIN’S POOR ALLOCATION PROCESSES. When I ask for a email for complaints I’m given the same email address that has *********** people that failed to forward my PoP to finance to begin with!! I’m being highly inconvenienced and nobody cares a damn about client service!!