ML
Mark L

1 reviews | Active since Oct 2019

31 Jul 2020, 16:57

CAPFIN declines African Bank debit order

To my previous compaint with regatrd to Capfin. A very pleasant staff member called. The result is that I am unable to pay my loan via EFT and Capefin does not recognise African bank as a Debit Order - apparently in the contract states that I can only use , FNB / ABSA / Nedbank or Standard. To try and change a debit order date is not possible if you do not have a bank account with one of the above. So , what now with my payments ? I cannot pay EFT and I cannot use my African Bank account ?

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Replies (2)
Capfin
Capfin's reply03 Aug 2020, 08:49
Official
Good day Mark Livings

We appreciate you raising the matter with us . We will contact you soonest and will endeavor to investigate this issue thoroughly and swiftly. 

Kind regards,

Customer Service
Capfin
Capfin's reply04 Aug 2020, 16:09
Official
Good day Mark Livings

We have investigated the situation and would like to provide you with the relevant feedback.  We have tried to call you but have not been able to reach you and have therefore emailed you our findings. 

Kind regards,

Customer Service