Capfin Debicheck system faulty

Good day, It has been 7 days and I have received no feedback on the Loan I have an account number created ***C0001, I need urgent resolution and monies to be paid out can a Manager urgently assist

Good Day Capfin, I am very disappointed in the level of service received from Capfin, as I have mentioned I app**** for a Loan on the 31/05/2021 I was approved and a Debicheck approval message was sent to my phone which I approved immediately and was approved on my Banks side as well, on the website it stated that the Debicheck needs the be approved first, I contacted a call Centre agent who advised that this is a problem not just with my account but with many other clients, and they are investigating - during this investigation I received no feedback from any Capfin agent and or Manager - I made another call to Capfin and some one was then investigating again with no feedback, I sent a mail to say that a Manager need to contact me- as this was 7 days later and I still on the same page on the website and no resolution from Capfin - I spoke to call centre agent yesterday who advised that she will be investigating and give me feedback but she is off today and will give to someone else and no need to cancel the application she will investigate and possibly correct as she has a customer with the same duplication situation with the Debicheck and Standard bank - Today I receive an SMS stating that "Capfin : Your personal loan statement ending in ...6530 is now available" now ...6530 is the new Loan that was approved whereby no monies was deposited to my bank with that being said I have an active debit order for Capfin on my debicheck system on my banking app for the last day of the month for the approved loan of R3688.66pm - today I contacted the call centre and I was advised that the loan expired and there is no amount to loan - this to me is unacceptable as it was approved and mandate was sigend and sent through to my bank - I need investigation to be done and the loan amount that was aprroved to be paid into my bank account by no later than COB tomorrow 10/06/2021 - If not I will make sure that Capfin is placed on the map for the worst possible service keeping a a well paying client on 10 days with no feedback no Customer Service - and a Manager to contact me to advise that the monies will be paid tomorrow COB.....!!!!!!!!