AS
ANDREA S
1 reviews | Active since Nov 2012
10 Oct 2021, 17:46
Capfin
<div>I paid up my capfin account on 2021/07/07 Amount: R16100 but to this day I have not received a paid up letter and an outstanding balance of R16086 still reflects on my credit report. This is already 60 days later! I have requested assistance from their customer services but every time I request feedback I have to supply all the details that I initially did when I first enquired.</div>
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Replies (2)
Capfin's replyOfficial
11 Oct 2021, 09:10Good day Andrea Stevens
Thank you for alerting us to your query. We will investigate the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply11 Oct 2021, 09:10
Official
Good day Andrea Stevens
Thank you for alerting us to your query. We will investigate the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
AS
ANDREA S's updateReviewer Update
24 Nov 2021, 08:13A whole month later and I still have not received feedback from Capfin and the R16000 still reflects on my credit report!
AS
ANDREA S's update24 Nov 2021, 08:13
Reviewer Update
A whole month later and I still have not received feedback from Capfin and the R16000 still reflects on my credit report!