1 reviews | Active since Oct 2011
Capfin charging me interest on a paid up account
<p>I requested the amount that I needed to pay to settle my account at Capfin. They gave me an amount and I paid the amount in full on 22/12/2016. When I request a paid up letter, they tell me I still owe because the account generated interest and the amount that I paid did not include interest. I feel that Capfin is robbing me here because as I look at the statement, I paid the account in full on 27/12/2016.</p> <p> </p> <p>27/12/2016 Capfin charges service fee</p> <p>31/12/2016 Capfin charges VAT plus Interest</p> <p> </p> <p>How do you charge all of these on a paid up account? Please people, rectify this and close my account.</p> <p> </p>
Good day Ms Ntloko
Thank you for your feedback.
We will follow up on the payments made and contact you with an update shortly. Please accept our sincere apologies for any inconvenience caused.
Kind regards
Customer service
Good day Ms Ntloko
Thank you for your feedback.
We will follow up on the payments made and contact you with an update shortly. Please accept our sincere apologies for any inconvenience caused.
Kind regards
Customer service
Still waiting patiently for the response from Capfin
Still waiting patiently for the response from Capfin
Good day Ms Ntloko
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings to ***
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer service
Good day Ms Ntloko
We have investigated the situation and would like to provide you with the relevant feedback. We have tried to call you but have not been able to reach you and have therefore emailed you our findings to ***
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer service
Can you email your findings to **********
Can you email your findings to **********
Good day Ms Ntloko
Kindly note we are unable to view the email address in the above comment. Please forward your request to *** or update your email address to your hello peter account profile in order for us to re send your complaint findings.
Kind regards
Customer Service
Good day Ms Ntloko
Kindly note we are unable to view the email address in the above comment. Please forward your request to *** or update your email address to your hello peter account profile in order for us to re send your complaint findings.
Kind regards
Customer Service
I have been ****** by Capfin in many ways. A while back I had to close my bank account because of the bank charges that went beyond R700 because of Capfin deducting at anytime when they feel like. Now i am sitting with this dilemma of Capfin, who keeps deducting on my account without my authority for an account that was settled.
Capfin consultants keep phoning me and I tell them that the account was settled and they understand. Yet the following day a different consultant phones again. I am tired of this madness. I am taking this matter to the Ombuds!
I have been ****** by Capfin in many ways. A while back I had to close my bank account because of the bank charges that went beyond R700 because of Capfin deducting at anytime when they feel like. Now i am sitting with this dilemma of Capfin, who keeps deducting on my account without my authority for an account that was settled.
Capfin consultants keep phoning me and I tell them that the account was settled and they understand. Yet the following day a different consultant phones again. I am tired of this madness. I am taking this matter to the Ombuds!