Capfin Balance and Incorrect MBD Collections Information.

I would like to request your assistance with two matters relating to my Capfin account.

Firstly, please note that the R530 distribution to Capfin has already been deducted for this month, and this was the final distribution towards Capfin. My understanding is that the account should therefore be settled, subject only to the payment being allocated and the account being updated on their side.

Kindly assist with confirming the final Capfin balance and ensuring that the payment is correctly allocated so that the account can be marked as settled once updated. Please also provide me with the relevant confirmation/settlement letter once the account has been paid in full.

Secondly, I have noticed that MBD Collections is now reflecting on my credit profile in relation to Capfin and is showing information suggesting that I missed payments. I have not missed my debt review payments, and I am concerned that this information is incorrect and negatively affecting my credit profile.

I am not disputing the Capfin account itself. I am disputing the incorrect payment/default information being reported by MBD, as my payments have been made through the debt review process.

Please could you urgently investigate this matter with MBD/Capfin and request that any incorrect information regarding missed payments or arrears be corrected and that the relevant credit bureaus be updated accordingly.

I would also appreciate confirmation of:

• The current/final Capfin balance according to your records; • Whether the final R530 distribution has been allocated to Capfin; • Whether Capfin has been requested to update the account as settled; and • What action will be taken regarding the incorrect MBD information and the alleged missed payments.

I would appreciate your assistance in resolving both matters and ensuring that my records are accurately updated.